FAQs

 

What is your shipping policy?

Orders received by 9am Monday - Friday will be shipped same day; orders received across the weekend will be shipped on the following Monday.

Domestic:

We offer both priority and Economy shipping, Worldwide; when making your shipping selection you can see the timescales offered - sorry but there are too many options to list here!

International:

We ship Worldwide, delivery times vary depending where in the world you are; if you cannot see your country option in the menu please email us for a quote: customerservices@plusinboots.net using the header ‘Shipping Request’ - or click here to send a Contact Form

How do I order Wholesale?

Plus In Boots welcomes Trade Stockists; to obtain an information pack and Application Form please email: customerservices@plusinboots.net using the header ‘Trade Supply’ - or send us a contact form using the link on the website - here’s a link to click to take you direct to our contact form

Can I buy from a Shop?

We are working on developing a network of stores for Consumers to make their purchase from - once we have supplied stock to stores we will be adding a Stockists page.

What is your Returns Policy?

Plus In Boots offers a full returns policy which is compliant with prevailing UK Consumer Contracts Law. Please see our Terms of Use for full details. Click here to read our Terms of Use

How Do I Order a Replacement for an Item I Returned?

That’s no problem; there’s a few ways you can arrange this! You can pop a note in with your returned item telling us the item, size and colour you require in replacement; or you can drop us a Contact Form using the link on the Website - tell us your original order number and of course, the item, size and colour you require in replacement; lastly, tell us when you make the return booking online! If you encounter ANY problems please send us a Contact Form with your telephone number and we will call you during office hours.

How do I know I’m ordering the correct size?

All products on the Plus In Boots Website have full sizing information on the Details Tab - this includes information on correct measuring to ensure perfect fit so PLEASE ensure you read all that is there by scrolling down. If you are still unsure please send us a Contact Form or email: customerservices@plusinboots.net using the header ‘Sizing Advice’ and remember - if you get it wrong you can always return for a replacement as we operate a full and comprehensive returns policy! Read our Returns Policy here